Notices & Client Rights
Your rights and essential information.
Keep this page available for Texas complaint information, federal billing protections, and crisis resources.
Texas
Notice Concerning Complaints
The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.
Texas Behavioral Health Executive Council1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
Main line: (512) 305-7700
Investigations/Complaints, 24-hour toll-free: (800) 821-3205
bhec.texas.gov
This notice is provided in accordance with Rule 884.31 of the Texas Behavioral Health Executive Council.
No Surprises Act
Your Right to a Good Faith Estimate
You have the right to receive a Good Faith Estimate explaining how much your medical care will cost. You may ask for one before scheduling. If you schedule care at least three business days in advance, you should receive the estimate in writing at least one business day before service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Learn more at cms.gov/nosurprises.
At Atlas Minds, every private-pay client receives one in writing.
Immediate Support
In a Crisis?
Atlas Minds is not a crisis service. If you are in immediate danger, call 911. For 24/7 support, call or text 988.